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Customer Satisfaction Survey

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  2. Customer Satisfaction Survey
    The City of Dothan requests your help. Please complete the following Customer Satisfaction Survey based on the interaction you have had with the various City departments/divisions. Thank you for your time.
  4. Where are you located
  6. Section 1 - Fire Department
  8. 1A.
    Have you had any interaction with the Dothan Fire Department as it relates to site development, plans review or inspections during the development process.
  10. 1B.
    The fire department staff was courteously.
  12. 1C.
    The fire department responded to my request in a reasonable amount of time.
  14. 1D.
    The fire department staff was knowledgeable in answering questions
  16. 1E.
    The fire department provided clear and accurate information
  18. 1F.
    The fire department met or exceeded expectations
  24. Section 2 - Planning Department (Zoning & Subdivision)
  26. 2A.
    Have you had interactions with the Zoning & Subdivision review staff
  28. 2B.
    Project was reviewed in the timeframe promised
  30. 2C.
    The review comments were reasonable and consistent with City requirements
  32. 2D.
    The overall process was easy to understand / navigate
  34. 2E.
    Application forms and regulatory documents (zoning & subdivision regulations, etc.) were easy to locate
  36. 2F.
    Regulatory documents were easy to understand
  42. Section 3 - Permits and Inspections Office
  44. 3A.
    Have you had any interaction with the Permits and Inspections office
  46. 3B.
    The permit office was easy to contact and find
  48. 3C.
    Permit technicians were friendly and helpful
  50. 3D.
    Permit was easy to obtain
  52. 3E.
    Inspectors responded in a timely manner
  54. 3F.
    Overall I am satisfied with the permit process
  60. Section 4 - Business License Office
  62. 4A.
    Have you ever obtained a business license from the City of Dothan
  64. 4B.
    If you have ever obtained a business license from another municipality in Alabama, how do we compare
  66. 4C.
    Please rate the quality of service you received from the business license office
  68. 4D.
    In comparison with other municipalities, do you find the cost of a business license in Dothan to be ...
    6. Section 5 - Dothan Utilities - Electric
    8. 5A.
      How many electric permits did you take out in 2016
    10. 5B.
      Once the completed plan and load information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plan is adequate
    12. 5C.
      Once the electric service has been inspected and released, the goal of ten working days (or less) is adequate for tapping-up (connecting) the electric service
    14. 5D.
      The cost for electric service installations as compared to other provider's is ...
    16. 5E.
      Questions were answered in a timely and professional manner
    18. 5F.
      Subdivision development design plans are returned in an acceptable timeframe
    20. 5G.
      The cost for subdivision electric facility installations as compared to other power provider's is ...
    22. 5H.
      Dothan Utilities provides a reliable electric service
    24. Please check all that apply:
    30. Section 6 - Dothan Utilities - Water
    32. 6A.
      How many water permits did you take out in 2016
    34. 6B.
      Once the completed plan and demand information is provided, the goal of ten working days turn-around timeframe to review and provide comments for commercial plans is adequate
    36. 6C.
      Once the water service has been inspected and released in a subdivision, the goal of ten working days (or less) is adequate for installation of the water meter
    38. 6D.
      The cost for water service installations as compared to other water providers is ...
    40. 6E.
      Questions were answered in a timely and professional manner
    42. 6F.
      Subdivision development plans were reviewed and comments provided in an acceptable timeframe
    44. 6G.
      Dothan Utilities provides safe and reliable water service
    46. Please check all that apply
    52. Section 7 - Public Works - Engineering Services
    54. 7A.
      Have you had any contact with the Public Works Engineering Services division during the past three (3) years
    56. 7B.
      Engineering services personnel was helpful and addressed my questions / concerns
    58. 7C.
      The regulations for development as it relates to sanitary sewer, stormwater and grading requirements are satisfactory
    60. 7D.
      Development / subdivision construction plans / plat review is performed in a timely manner
    62. 7E.
      The Engineering Services staff answers questions and addresses concerns in a timely manner
    64. 7F.
      Engineering Services staff is looking out for the best benefit of the City and the developer / development
    70. Thank you very much for taking the time to complete this survey, please hit the submit button. Your feedback is valued and very much appreciated!
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    73. This field is not part of the form submission.